Legal

Refund Policy

Last updated: 17 August 2026

This Refund Policy explains when a refund is available, how it is calculated, and how long it takes to process. It applies to all payments made to Shri Mahaveer Enterprises (operating as Staunch Eventz), whether made online through this website or by bank transfer.

1. Refund on Cancellation by You

Where you cancel a confirmed engagement, refunds are calculated on the total amount paid, based on the written notice we receive before the scheduled event date:

2. Non-Refundable Amounts

Regardless of the notice period, the following are not refundable:

• Amounts already paid by us to third parties on your behalf — venue deposits, hotel bookings, airline tickets, artist advances, permit and licence fees, custom fabrication and printing
• Costs incurred against non-refundable vendor terms, which we will evidence to you
• Work already completed and delivered at the time of cancellation, including creative concepts, design work and production planning
• Payment gateway charges on online transactions
• Taxes already remitted to the government

Where we are able to recover any part of a third-party cost, we will pass that recovery on to you in full.

3. Refund on Cancellation by Us

In the unlikely event that we cancel a confirmed engagement for reasons within our control, you will receive a full refund of all amounts paid, without deduction, within 7 business days.

4. Force Majeure

Where an event cannot proceed due to circumstances beyond either party's reasonable control — natural disaster, epidemic or pandemic, government restriction on gatherings, civil unrest, or similar — our first course is to reschedule at no additional management fee.

Where rescheduling is not possible, we will refund all amounts paid to us less any third-party costs already committed and not recoverable. We will provide documentation of those costs.

5. Service Deficiency

If you believe an agreed service was not delivered or was materially deficient, raise it with us in writing within 7 days of the event, with specifics. We will investigate and respond within 10 business days.

Where a deficiency is established, we may offer a proportionate refund of the fee attributable to that component, a credit against a future engagement, or re-performance of the service, as appropriate to the circumstances.

6. Duplicate and Failed Payments

Where a payment is charged twice in error, or an amount is debited but the transaction fails, the full amount is refunded without deduction. Notify us with the transaction reference and we will initiate the refund within 2 business days.

For payments that fail at the gateway, banks typically auto-reverse the amount within 5 to 7 business days without any action needed from us.

7. How to Request a Refund

1. Email abhishek@stauncheventz.com with the subject line "Refund Request"
2. Include: your name and company, the proposal reference number (SE/YYYY-YY/NNN), the payment date and amount, the transaction or UTR reference, and the reason for the request
3. We acknowledge within 48 hours
4. We assess and confirm the refund amount in writing within 7 business days
5. Approved refunds are initiated within 3 business days of confirmation

8. Refund Method and Timeline

Refunds are always made to the original payment method. We cannot refund to a different account, card or instrument.

These timelines are set by banks and the payment gateway and are outside our control once the refund has been initiated. We will share the refund reference number with you so you can track it with your bank.

9. Disputes

If you are not satisfied with a refund decision, write to our Grievance Officer at abhishek@stauncheventz.com. We will review and respond within 15 business days.

We ask that you contact us before raising a chargeback with your bank, so we have the opportunity to resolve the matter directly. Disputes not resolved between the parties are subject to the exclusive jurisdiction of the courts at New Delhi.

10. Relationship to Other Terms

This policy should be read with our Terms and Conditions and Cancellation Policy. Where a signed agreement or written proposal specifies different refund terms for a particular engagement, those terms will prevail for that engagement.